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REFUND POLICY

Except as required by law, payments are non-refundable, including fees and other charges.


Exemptions

Under the laws applicable in your jurisdiction, you may qualify for a refund if you are a citizen of the European Union. As a citizen of the European Union, you are entitled to a full refund during the 14 days after the subscription begins.


Note: This 14-day period begins when the training course starts, i.e. the day you have paid for the subscription fees, and not on the day you first started with your training.


For any further assistance, please mention your query on Contact Us page.

OTHER POLICIES

Policy for Access Arrangements:

  • Access arrangements
    • Lift services are available with wheel chair access for special needs assistance

Appeals procedure:

Any member of the staff, trainer or trainee – may be an aspirant for training or job has a fair chance of appeal to the Chief Executive Officer if he/she feels aggrieved of any decision of the management. The CEO is accessible through email or any messaging service.

When an appeal is sent below information is required from the learner:
  • Full name
  • Date of birth
  • Registration number
  • The name of the programme
  • A brief description of the reason for the appeal

Diversity policy:

  • Learners have the right to be treated fairly and equitably;
  • There is equal access to education for learners;
  • Learners are entitled to a study environment free from unlawful discrimination, harassment, vilification, bullying or other adverse and inappropriate behaviours;
  • Diversity is respected and appreciated as contributing to the richness of the teaching and learning environment; and
  • Learners have the right to raise complaints in good faith under YouExcel's complaints procedure without fear of retaliation or victimization